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TEG Live Pty Limited (TEG Live) has committed to refunding over $5 million to about 5000 consumers who bought approximately 20,000 tickets to watch basketball games featuring the USA men’s national basketball team in August 2019, after providing a court-enforceable undertaking to the ACCC.
The games in which the USA national team played the ‘Boomers’, the Australian national basketball team, on 22 and 24 August 2019 in Melbourne and the Canadian national basketball team on 26 August 2019 in Sydney, were promoted by TEG Live from March 2018.
TEG Live admits it made false or misleading claims about seating at the games held in Melbourne and acknowledged the ACCC’s concerns that it may have breached the Australian Consumer Law by misleading consumers about which USA national basketball team players would be playing, or would be available to play, in the games.
“In our view, TEG Live’s conduct was unacceptable, and we are pleased around 5000 consumers will receive automatic refunds before the end of July,” ACCC Chair Rod Sims said.
In addition, when promoting these games, TEG Live used a picture of an American basketball stadium showing the floor-level seats would be tiered. In fact, the seats at the Melbourne games were not tiered and many consumers had obstructed views.
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